Returns, Refunds & Warranty Policy

Welcome to SelectStore! We want you to love your purchase. Because we partner with specialized distribution and supply networks to bring you a wide range of products, please review our policy regarding warranties, returns, and refunds below.

1. Standard Warranty & Consumer Guarantees

• All items purchased through SelectStore come with automatic guarantees that cannot be excluded under applicable consumer protection laws.
• In addition to your statutory rights, we provide a 12-month standard warranty covering manufacturing defects, structural faults, and items damaged in transit, with the following exceptions:
  
  
  • Products with a different express warranty period explicitly stated on their product listing.
  • Accessories, complimentary bonus items, or promotional gifts.
  • Damage resulting from normal wear and tear, improper assembly, unauthorized modifications, or misuse.
  • Damage caused by a lack of proper maintenance or care (such as specialized cleaning for timber, leather, or fabrics).
  • Damage limited strictly to the external product packaging.

2. Claim Evaluation & Resolutions

Every warranty claim is evaluated on a case-by-case basis. Depending on the nature of the issue, we may work with our distribution partners to arrange:

• Dispatching missing components or replacement parts.
• Providing practical guidance for self-repair.
• Supplying a product replacement (subject to stock availability).
• Offering an alternative product of equal or greater value.
• Issuing a partial or full store credit or refund.

3. How to Submit a Warranty or Damaged Goods Claim

To report a faulty, damaged, or incomplete order, please contact our support team through your SelectStore account portal. Please ensure your request includes:

• Your original order number.
• The exact quantity of items or parts affected.
• Clear, high-resolution photos or a short video demonstrating the fault or missing piece, showing the product in its original packaging if applicable (blurry photos or thumbnail images cannot be accepted).
• A brief description of the issue and your preferred resolution.

Note: Please do not dispose of items before your claim is fully finalized, as our suppliers may require physical inspections. Similarly, please do not return items unless explicitly instructed by our support team.

4. Change of Mind Policy

We accept change of mind return requests submitted within 10 days of delivery.

• Non-Returnable Items: Change of mind returns are not accepted for:
  • Health, personal care, and safety products.
  • Bulk or wholesale purchases.
  • Items or packages that have been opened, unsealed, or used.
    
    
• Return Conditions: Approved change of mind returns must be sent back in their original, unopened packaging. Customers are responsible for arranging and covering safe return shipping. Approved refunds will cover the item price and initial shipping fee, minus a 10% restocking fee and any return postage costs incurred.

5. Shipping Delays & Delivery Errors

• Transit Delays: Any delivery delays or missing shipments must be reported to our team within 10 working days from the dispatch date so we can investigate with our courier partners.
• Incorrect Address Details: If an order is returned to sender because of an incorrect or incomplete shipping address provided at checkout, any return-to-sender charges and re-delivery fees will be passed on to the customer.